These Terms and Conditions govern the use of Beresta Halal Food services and website, www.halalfoodsjp.com (hereinafter referred to as “our website”). By using our services or purchasing products, you agree to abide by these terms. Please read them carefully.
Article 1: Terms of Use

Customers can use Beresta Halal Food’s services only if they agree to these terms. By choosing Beresta Halal Food, you benefit from a trusted source of premium Halal-certified products, seamless nationwide delivery, and a commitment to customer satisfaction that upholds the highest standards of quality and authenticity. Minors must obtain parental or guardian consent to access our services.
Article 2: Registration of Necessary Information

To use our services, customers must provide accurate and truthful personal information such as name, address, and payment details. Providing false information may result in account suspension, termination, or legal action.
Article 3: Contract Formation

A contract for product purchase is established when we confirm and accept your order. You will receive an acceptance notice via email or other communication channels. We reserve the right to reject any application if necessary.
Article 4: Service Modifications

While we strive to provide a seamless experience, Beresta Halal Food does not guarantee error-free services. We reserve the right to modify, suspend, or discontinue any part of our services without prior notice.
Article 5: Customer Responsibility for Account Information

Customers are responsible for maintaining the confidentiality of their login credentials. Any activity conducted under your registered account will be deemed authorized by you.
Article 6: Compliance with Laws and Regulations

By using our services, you agree to adhere to all applicable laws and regulations in Japan and your region.

Article 7: Payment Methods

We accept the following payment options:

● Bank Transfer
● Cash on Delivery (COD)
● Credit Cards (Visa, MasterCard, etc.)

Failure to complete payment within the stipulated timeframe may result in order cancellation to ensure timely processing and delivery of your order. Prompt payment helps us maintain seamless service and avoid disruptions in fulfilling your needs.
Article 8: Delivery of Products

1. Orders are processed for shipment the day after payment confirmation.
2. Delivery times may vary due to holidays, transportation disruptions, or other unforeseen circumstances.
3. Delivery timelines are specified on the product pages.

Article 9: Prohibited Activities

The following actions are strictly prohibited:

● Violating Japanese laws or the laws of your region.
● Providing false or misleading information.
● Interfering with the functionality of our website or services.

Violations may result in account suspension or legal action.

Article 10: Service Suspension or Termination

We reserve the right to suspend or terminate your account without notice if:

● You violate these terms (e.g., providing false information, engaging in fraudulent activities, or failing to adhere to applicable laws). For a detailed list of violations, please refer to our Policy Page at www.halalfoodsjp.com/policies.
● Payment is delayed.
● Your account is linked to fraudulent or illegal activity.

Article 11: Returns and Exchanges

We value your satisfaction and aim to make your shopping experience seamless.

1. When Returns or Exchanges Are Accepted:
○ You received a product different from your order (Note: slight variations in product photos may occur).
○ The product is defective, damaged, or soiled.
○ Damage occurred during delivery.

If the item is in stock, we will send a replacement. If it is out of stock, we will issue a full refund.

2. Damages and Issues: Inspect your order upon delivery. Contact us immediately if the product is damaged, defective, or incorrect.
3. 10-Day Return Policy: You can request a return within 10 days of receiving your order. Returns without prior approval will not be accepted.
Conditions for Returns:

○ Items must be unused, with tags, and in their original packaging.
○ A receipt or proof of purchase is required.

Non-Returnable Items:

○ Perishable goods (e.g., food).
○ Custom or personalized items.
○ Personal care items (e.g., beauty products).
○ Sale items or gift cards.
4. To initiate a return, contact us via:
○ Email: berestafood@gmail.com
○ WhatsApp/Call: +81 80-7575-9426

Return Address:
Beresta Halal Food, Gunma-Ken Takasaki-Shi Suehiro-Cho 246-6, Takasaki-shi, Gunma, Japan Returns without prior approval will not be accepted.